We appreciate that you’ve chosen us for your massage and bodywork needs. To provide the best service possible to our clients we have implemented the following policies. 

 

Cancellation Policy 

We ask that you provide 48 hours' notice of any schedule changes or cancellation requests. We understand that emergencies arise and illnesses occur. Cancellations within 24 hours of your appointment will result in a cancellation fee of 50% of the canceled service cost to be due within 24 hours of your canceled appointment. Cancellations less than 4 hours in advance and “No Calls, No Shows” will result in a cancellation fee of 100% of the canceled/missed session to be due within 24 hours of your canceled/missed appointment. 

 

We will do our best to give advance notice if we are closing due to inclement weather and we ask you to do the same. Please do not risk your own safety trying to make your appointment. Late cancellations due to inclement weather will generally not result in any missed session charges.

 

Late Arrival Policy 

We request that you arrive 5-10 minutes prior to your first appointment time to allow time to fill out any required paperwork as well as answer any intake questions your therapist may have. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call or text to inform us if this ever occurs so we can do our best to accommodate you. Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time without making the next client late. For this reason, arriving after your appointment time may result in loss of time from your massage so that your session ends at the scheduled time. Full service fees will be charged even when sessions are shortened due to late arrival. In return, we will do our best to be on time, and if we are unable to do so we will add time to your session to make up for our late arrival or adjust the service charge accordingly. 

 

Inappropriate Behavior Policy 

Massage therapy is for relaxation and therapeutic purposes only. There is absolutely no sexual component to massage whatsoever. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and a refusal of any and all services in the future. You will be charged the full service fee regardless of the length of your session. Depending on the behavior exhibited, we may also file a report with the local authorities if necessary. Treat your therapist with respect and dignity and your therapist will treat you the same in return.